Insurance Innovation Reporter: Innovating on Core Insurance Platforms in the Midst of a Pandemic

When it comes to digital transformation, industries like banking and financial services embraced digital technology years ago to drive efficiencies and fundamentally change how they delivered value to their customers. While there’s been an increase in the adoption of modern technology (true cloud, APIs, microservices) in the insurance industry, COVID-19 and resulting stay-at-home orders have accelerated the need for insurers to leverage technology that enables them to continue operating remotely without compromising innovation. As a result of the current pandemic, digital transformation is no longer a nice-to-have, but a must-have to better serve customers, drive automation, and improve efficiencies.