Product Delivery Manager - Deployment

As a deployment-focused Product Delivery Manager, you’ll be responsible for driving client success by technical means. You’ll tailor their Socotra instances to their needs, advise them on how to best configure the system, and do integrations to support customers and partner. You’ll also bring feedback to our product team to drive technical excellence in the platform. Finally, you’ll advise sales-focused PDMs when they need details of possible system integrations..

Responsibilities

  • Gather detailed client project requirements
  • Configure Socotra for clients
  • Set up integrations between Socotra and external systems or products
  • Consult on Socotra product functionality
  • Field client support requests

Requirements

  • 2+ years of software engineering experience
  • Willing and able to travel 15% of the time (average, with opportunities for more)
  • Demonstrable client communication skills
  • Programming proficiency
  • Willing to be based at Socotra HQ
  • Comfort with ambiguity and handling demanding customers
  • Excitement for delivering new technology
  • Strong bias towards collaboration and transparency

Nice to Haves

  • 5+ years of software development experience
  • International work experience
  • Python proficiency

Benefits

  • Meaningful equity at an early stage company
  • Daily catered lunch and countless snacks
  • Great location in San Francisco's SOMA district (close to public transport)
  • Top-tier health benefits
  • Fitness stipend
  • Commuter benefits
  • Fun team offsites (past examples: skiing in Tahoe, Yosemite summer trip, cocktail class, baseball games, and more)

This position is based in San Francisco and includes salary and equity commensurate with experience. 

Interested in applying? Send us your resume: careers@socotra.com