At Socotra, we believe insurers should be fluent in their own data. That means they can access it instantly, move it wherever needed, and trust it’s complete and correct—all without teams of engineers pushing endless tickets. We call this Data Fluency, and it’s the foundation of our platform.
Socotra’s data fluency is unmatched in the market because we’re the only ones to invest in and integrate open data fluency into every piece of our technology. We believe our customers have a right to access their data quickly, easily, consistently, and even elegantly. With Socotra, data can flow freely and securely across systems, teams, and tools.
Data Availability
Get your data whenever it’s needed, fast. Socotra’s mature cloud offers 99.994% uptime, zero-downtime upgrades, bulletproof security, and industry-leading performance.
Data Accessibility
Use data in whatever way suits your business. Socotra delivers open APIs, a Data Lake, an event stream, and connectors—all documented and easy for developers to use.
Data Quality
Trust in the accuracy and completeness of your data. Socotra supports real-time data access with proper metadata management and full auditability.
Insurers deal with more data every year—from new lines of business, new channels, and new technologies. Core systems need to keep up with reliability, responsiveness at scale, and security.
In 2023 and 2024 combined, Socotra customers upgraded 100 times—-all while experiencing less than 60 minutes of total planned and unplanned downtime across both years. This ensures insurance customers and employees have continuous access to their data, even during infrastructure failures and maintenance windows.
Socotra’s consumer-grade reliability is made possible by its highly resilient cloud-native design, unique among insurance core system providers. This includes:
Non-disruptive upgrades with backward-compatibility
Built-in data center redundancy across multiple AWS Availability Zones
Active/Active recovery type across data centers with automatic failover and load balancing
Socotra scales automatically using distributed databases, object storage, and elastic compute resources. Insurers can leverage Socotra’s industry-leading performance to support business growth without bottlenecks—even when handling unexpected traffic surges, adding new data sources, or exploring high-throughput workloads like real-time risk scoring.
When it comes to data security, Socotra relies on technology, not just platitudes.
Many systems enforce security at the application level, forcing insurers to rebuild controls for every interface. In contrast, Socotra enforces role-based access at the data layer and integrates with identity and access management (IAM) platforms to centralize rules. This ensures compliance with regulatory frameworks like GDPR and HIPAA and protects sensitive policyholder information. It also improves productivity, because employees can immediately access the specific data needed for their role.
In addition, Socotra follows end-to-end encryption standards—TLS 1.3 and AES-256—so sensitive data are protected in motion and at rest.
Socotra supports every method insurers may wish to access their data. The core methods are:
Engineers expect and deserve to understand how their technologies work. Because all Socotra customers run on the exact same version, we’re able to publish highly granular APIs. This serves as a contract with users and results in a uniquely stable platform that insurers can trust and engineers love to build upon. Socotra also allows insurers to configure products graphically or with JSON, a publicly documented and widely used data format that any engineer can use.
Insurance is a data science business at its core. If data is fragmented, stale, or incomplete, it slows decision-making, stalls innovation, and leaves insurers vulnerable to audits and claims disputes.
To maintain high-quality data, insurers must leverage the right technology and establish a data-focused corporate culture with regular governance. Socotra delivers powerful technology that supports clean, complete, and real-time data. Insurers can easily access data for review and validation, as well as support audibility and traceability for advanced master data management. In addition, Socotra’s APIs, rules, and automation allow insurers to implement advanced data monitoring rules as part of an ongoing data management strategy.
Real-Time Data
Legacy systems rely on overnight batch jobs, mirrored databases, and periodic synchronization. That’s a recipe for latency, duplication, and conflicting versions of truth.
Using event streaming, webhooks, and APIs, Socotra’s data architecture supports real-time data. Every transaction is immediately reflected across internal systems, external integrations, and downstream analytics.
Metadata Management
Insurers often struggle to locate the right data sets or understand their meaning due to inconsistent naming, poor documentation, and a lack of lineage visibility.
Socotra enables enterprise-scale governance by making metadata clear, accessible, and interoperable. Our platform is designed to integrate easily with data cataloging and lineage tools, allowing insurers to manage definitions, provenance, and usage history across the data lifecycle.
Complete Auditability
Insurers must have comprehensive logging and audit capabilities built into all layers of their data stack.
Socotra’s event stream records every access, change, and system event in a tamper-proof audit trail. Compliance teams get visibility, developers get traceability, and executives get peace of mind.
Standardized APIs
Socotra’s published and highly granular APIs (documented here) are the foundation for a truly modular core system. They expose all policy and billing data—as well as full system functionality—in a transparent and consistent manner.
Insurers can independently connect their data to internal dashboards, analytics platforms, or data lakes. Developers can easily query live data directly, build and automate real-time workflows, and integrate Socotra with other systems.
Data Lake
Socotra Data Lake (documented here) provides a relational view of a book of business in Socotra. Insurers can issue SQL queries across a broad set of tables, including policies, transactions, field values, and charges.
Socotra helps bring carriers’ data architecture into the modern era by including a fully usable Data Lake as part of our standard offering. From day one, customers can query raw, real-time data directly—without waiting for ETL jobs or dealing with redacted exports. This access includes both structured data (e.g., policy terms) and unstructured data (e.g., adjuster notes or uploaded documents), enabling holistic analysis across all insurance data.
Connectors
Socotra is built to be part of a larger data ecosystem. That’s why we make it easy to move data where it’s needed. Our pre-built connectors support bulk transfer of minimally transformed data from Socotra Data Lake to popular data platforms like Snowflake and Databricks. This allows insurers to seamlessly integrate Socotra with even the most complex enterprise data architectures.
Event Stream and Webhooks
Socotra’s event stream (documented here) presents a chronological feed of activity within Socotra. Socotra’s webhooks (documented here) are customized callbacks that allow external services to receive real-time notifications when specific events occur.
Together, Socotra’s event stream and webhooks enable a number of use cases: Trigger integrated workflows based on by key events, such as a policy endorsement initiating billing recalculation and document generation Automate routines, such as activating a policy renewal procedure when an expiry date approaches Maintain an audit trail, such as capturing records of policy changes for compliance and auditability in a specialized database
Connectors
Socotra is built to be part of a larger data ecosystem. That’s why we make it easy to move data where it’s needed. Our pre-built connectors support bulk transfer of minimally transformed data from Socotra Data Lake to popular data platforms like Snowflake and Databricks. This allows insurers to seamlessly integrate Socotra with even the most complex enterprise data architectures.
Event Stream and Webhooks
Socotra’s event stream (documented here) presents a chronological feed of activity within Socotra. Socotra’s webhooks (documented here) are customized callbacks that allow external services to receive real-time notifications when specific events occur.
Together, Socotra’s event stream and webhooks enable a number of use cases: Trigger integrated workflows based on by key events, such as a policy endorsement initiating billing recalculation and document generation Automate routines, such as activating a policy renewal procedure when an expiry date approaches Maintain an audit trail, such as capturing records of policy changes for compliance and auditability in a specialized database
