Commercial insurance can be a complex business. Policies may be tailored. Accounts can span multiple geographies, entities, and lines. Billing scenarios vary widely. And brokers play a central role in distribution and servicing.
Despite the unique needs of the industry, many core systems remain stuck in a mono-line, policy-centric past.
That’s where Socotra comes in.
Socotra delivers an enterprise-grade core platform and end-to-end workflows for commercial insurance. With Socotra, insurers can launch tailored products faster, manage thousands of scheduled items with ease, collaborate more effectively with distributors, and deliver better customer experiences—all at scale.
Let’s explore seven of the most common challenges faced by commercial insurers—and how Socotra helps solve them.
Socotra Policy delivers the industry’s most versatile data model, supporting any insurance product, rating logic, underwriting process, coverage structure, geography, and distribution channel. In addition, Socotra’s pure-configuration product inheritance model allows insurers to deploy and maintain hundreds of products and product variations with speed and efficiency.
Commercial insurers may provide a single business with multiple policies—such as property, liability, and workers’ comp—across multiple regions and sub-entities. However, many core systems are policy-centric and don’t provide a holistic view of all policies under a single customer account. This makes it challenging for insurers to analyze the full risk profile of the business.
Socotra supports an account-centric hierarchy, allowing insurers to structure multiple policies around each insured entity. This simplifies portfolio management, enables consolidated billing, and provides a clearer view of account-level exposures and risk. In addition, Socotra integrates with enterprise CRM platforms to provide greater insights on their customers.
Commercial insurers may need to insure thousands (or even tens of thousands) of scheduled items, such as vehicles, properties, employees, and equipment. It can be difficult to submit, maintain, or change large schedules of items—either individually or in aggregate. This results in delays, errors, user frustration, and lost business.
Socotra offers enterprise-grade support for large-scale insurance. With Socotra, insurers can easily upload, maintain, and adjust tens of thousands of scheduled items in a single transaction, regardless of the data’s format or source (e.g., spreadsheets, manual inputs, aggregate data sources). In addition, Socotra provides instantaneous rating, quotes, and updates—even for policies with large schedules of items.
Commercial insurers often face a wide range of complex billing and payment scenarios. For example, premiums may be split across multiple stakeholders, handled through third-party administrators, or paid via premium finance agreements. Furthermore, consolidation and complexity are also a challenge–customers receive many bills, often difficult to understand.
Socotra Billing is built for commercial complexity, covering end-to-end workflows with flexibility and transparency. With Socotra, insurers can support flexible payment plans, multiple invoice streams, premium finance agreements, commission tracking, and even bordereaux reporting to brokers. Socotra-generated bills are itemized, clear, and accurate. All transactions are supported by a robust double-entry accounting engine, providing financial integrity and a full audit trail for every activity, adjustment, and interaction.
Commercial insurance is typically sold through brokers, MGAs, and wholesale distributors. These intermediaries often need to collaborate extensively with underwriters to structure, place, and service policies. However, many core systems don’t integrate with broker management systems, resulting in redundant data entry, miscommunication risk, and slower quoting processes.
To support multiple products and product variations, commercial insurers need to create and maintain multiple rating models. These rating models can get complicated for multi-region organizations or ones that require experience rating, which adjusts pricing for historical loss performance.
In commercial insurance, policies can change weekly, creating massive headaches for insurers. Mid-term and out-of-sequence endorsements often require recalculations of premium and commissions that need to flow to downstream systems. In many systems, policy changes require a cancel/rewrite operation, and can result in billing mismatches with ongoing manual reconciliation efforts.
Socotra Has Commercial Insurance Covered
While we’ve highlighted several of the challenges commercial insurers face, we recognize there are many more—and new ones are emerging all the time.
With open, well-documented APIs and an unprecedented level of accessible data, Socotra empowers insurers to evolve with confidence—whether that means integrating point solutions or building innovative capabilities to stand out in a competitive market. This flexibility means insurers aren’t locked into rigid systems and can respond quickly to regulatory changes, new product opportunities, and shifting customer expectations.
Socotra also offers comprehensive workflows that allow commercial insurers to build highly specialized products, manage hundreds or thousands of products and variations, sell and manage policies with ease, and improve customer and distributor relationships.
Talk to our team to learn how Socotra can help power your commercial insurance business.
