Spixii and Socotra partner to enable insurers to deliver superior customer experiences and powerful core functionality
February 2, 2022
Spixii and Socotra today announced a strategic partnership to enable insurers to easily integrate best-in-class Spixii Conversational Process Automation with Socotra’s modern core platform. Combining the unique capabilities of both Socotra and Spixii into a complete and robust solution, insurers can efficiently serve their customers online through conversational experiences that seamlessly connect policyholder data to advanced core functionality.
Spixii Conversational Process Automation empowers insurers to create and maintain end-to-end customer-facing processes. Through a simple conversation powered by intelligent chatbots, customers can easily get quotes for insurance products, renew existing policies, log a claim, and even inquire about existing ones. The native integration between Spixii and Socotra enables conversational processes built in Spixii to read and write information directly into Socotra, based on logic configured by insurers. Providing conversational and process analytics, Spixii helps insurers rapidly enhance customer-facing processes and ensure the quality of data being transferred to Socotra.
Built on open APIs and a cloud-native architecture, Socotra is the first truly modern core system empowering insurers to rapidly launch, integrate, and scale innovative insurance products with minimal effort and expense. In 2021, a record 17 insurtechs chose Socotra instead of building their own policy cores or using legacy providers.
“We are thrilled to welcome Spixii as a partner in the Socotra community,” said Ekine Akuiyibo, Vice President of Business Development and Deployments at Socotra. “Spixii helps insurers offer an easy and intuitive way for customers to interact with their insurance policies. Socotra provides a reliable core for insurers to efficiently manage that mission-critical policyholder data. Together, Spixii and Socotra give insurers a robust solution to deliver exceptional customer experiences backed by powerful core capabilities—from quote to claim.”
“Delivering value to customers while optimizing combined operating ratio is crucial to insurers. As customers adopt digital channels, a fundamental shift in executing processes is happening and creating the need to have end-to-end solutions with robust connections. This is exactly why we partnered with Socotra,” said Renaud Million, Chief Executive Officer at Spixii. “We’ve been truly impressed with Socotra and how easy one can configure it and create new specific data fields that we can map to conversational variables in the Spixii platform. The possibilities for creating unique processes are endless, and we can’t wait to see what forward-looking insurers will build.”
Spixii translates customer-facing processes into automated conversations using the Spixii Conversational Process Automation platform. Recognized amongst the “Cool Vendors in Insurance” by Gartner and certified ISO 27 001 for information security, Spixii enables leading insurers to be more resilient and performant with end-to-end automation while providing their customers with superior experience and keeping the personal touch with well-designed conversations. To learn more, visit www.spixii.com.
Socotra is bringing transparency and accessibility to insurance technology. With Socotra’s modern core platform, global insurers and MGA insurtechs can accelerate product development, reduce maintenance costs, and improve customer experiences. Socotra provides open APIs, a product-agnostic data model, and out-of-the-box capabilities to manage the entire policy lifecycle, making insurance innovation faster, easier, and more affordable.
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